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Patient Rights and Responsibilities


  • You have the right to be always be respected.

  • You have the right to always be included/consulted in management of your health care.

  • You have the right to quality health care.

  • You have the right to expect appropriate assessment and management of pain.

  • You have the right to expect reasonable safety in Mercy practices and environment.

  • You have the right to expect Mercy to make reasonable response to your request for service.

  • You have the right to expect reasonable continuity of care and assistance in locating alternative services when medically indicated.

  • You have the right, within the law, to expect all communications and records will be kept confidential.

  • You have the right, within the law, to every consideration of personal privacy.

  • You have the right to verbalize concerns/complaints.

  • You have the right to receive from the practitioner complete and current information concerning your diagnosis, treatment alternatives and prognosis to the extent permissible by the provider.

  • You have the right to know the identity and professional status of persons providing services.

  • You have the right to a reasonably informed participant in decisions that involve your health care.

  • You have the right to refuse treatment.

  • You have the right to have your rights exercised on your behalf by a surrogate if you lack decision making capacity.

  • You have the right to designate a surrogate or a personal agent in an advance directive.

  • You have the right to know Mercy rules and regulations.